Delivery, Returns and Exchanges Policy
Delivery/
All our parcels are sent to you by Australian Air Express
Couriers. We do not offer pickup facilities or customer
organised couriers. We only send with this courier and
you must pay our standard freight charges.
Delivery Requirements/
We ONLY send to listed addresses that can be found
in the Australian White Pages.
At our discretion, we also may refuse to send to a
unit or apartment block if we decide that it is an unsafe
or difficult delivery location for our courier.
Issues With
Delivery Or Goods Damaged In Transit/
Where there is an issue with
delivery or the condition of good delivered, Camerastore.com.au
must be notified of any such issues as soon as the customer
becomes aware. Items are always delivered within 7-10
business days to even the most remote locations. We
therefore will not be made liable for non-delivery or
damaged items if we are notified outside of 14 days
from the day of the verbal phone confirmation and despatch.
Exchanges,
Refunds & Returns/
We generally do not exchange, refund or return an item
once it has been purchased but in certain cases will
consider it.
To see if you qualify, please call us on Freecall 1800
155 067 to speak to a consultant.
THIS MUST BE DONE WITHIN 4 DAYS OF DELIVERY AND A MINIMUM
2% RE-STOCKING FEE WILL APPLY
Exchange &
Return Requirements/
Exchanged/returned products must be in brand new, mint
condition.
Items must be in the original, undamaged manufacturer's
packaging with all packaging materials, including instruction
booklets, packing inserts, plastic bags, and the blank
warranty cards. The manufacturer's labeled packaging
must be enclosed within a new shipping carton.
Please note that the warranty card must not be filled
out.
SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
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