What purchases are eligible for a refund?Purchases are eligible for refunds if:
How do I make a claim?You can make a claim for a tax refund by visiting the TRS facility in an international airport or the cruise liner terminal of some Australian seaports.
How much will I get?You will be refunded:
What do I need to bring to the TRS facility?Bring your goods, original tax invoices, passport and boarding pass to the TRS facility.If you have pre-entered your claim details using the TRS web or mobile app you must also present your TRS claim code to an officer at the TRS counter. For more information on the TRS claim code visit the Tourist Refund Scheme applications webpage.A tax invoice has the word ‘tax invoice’ on it and shows the business name and Australian Business Number (ABN) of the retailer, the purchase price including the GST and/or WET paid, a description of the goods and the date you purchased the goods. For tax invoices over $1,000, the tax invoice must also show your name and address.If you are unable to present some or all of your goods and/or tax invoices on request, or cannot provide evidence that an officer has sighted your goods, some or all of your claim may be rejected.Different rules apply for people wanting to claim the TRS on liquids, aerosols, gels and oversized items. You can read about these below.
How long before I depart Australia should I go to the TRS facility?You can make a claim up to 30 minutes prior to your flight’s scheduled departure time. To make sure you have enough time to make your TRS claim, you should complete your departure immigration clearance at least 90 minutes before the scheduled departure time of your flight.After you have passed through departure immigration, go to the TRS facility, where you can lodge your claim.TRS counters are staffed while outward flights are being processed at Sydney, Melbourne, Brisbane, Perth, Darwin, Adelaide, Cairns and Coolangatta international airports. To find the location of the TRS facility, check the website of the airport where you will depart from Australia. At seaports, you can make a claim between one and four hours before your ship’s scheduled departure time. Claims can only be made at the last Australian port before departure for overseas, which may be a different port to where you boarded the ship. Make sure you have purchased the goods within 60 days of departing from the final port of departure for overseas.TRS facilities will be available at terminals in Sydney, Brisbane, Melbourne, Cairns, Darwin, Fremantle and Hobart.