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Pricing, Exchanges, Refunds & Returns

At Camera Store we aim to always display accurate and correct pricing on our website. If a price is found to be incorrect at the time of order processing, we will immediately notify you of the correct price or offer an immediate refund. We have the right to not ship an item that has been displayed at an incorrect price.

 

All orders are final, we generally do not exchange, refund or return an item once it has been purchased but will consider it on a case by case basis.

To see if you qualify, please call us on Freecall 1800 155 067 to speak to a Camera Store consultant.

 

Restocking Fee

To request a refund it must be declared to a Camera Store consultant within 4 days of delivery, this will be reviewed and if approved a restocking fee will apply.

Restocking Fee: $20 for orders under $1000 or 2% of the return item value for items over $1001.

Any freight and insurance costs to return the item to us are also at your expense. This includes the liability for any lost freight so we suggest using a courier with signature or registered mail.

 

Exchange & Return Requirements

All exchanged/returned products must be in brand new, mint condition.

Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. 

The manufacturer's labelled packaging must be enclosed within a new shipping carton.

Please note that the warranty card must not be filled out.

Shipping and Handling Fees if applicable, are non-refundable.

 

Refunds

All approved refunds will be processed within 7 days. 

 

Delivery Service & Delivery Time

All Camera Store orders are sent to you either by TOLL Priority Couriers or Startrack.

Toll Priority and Australian Air Express specialise in secure, express freight.

We aim to deliver to all states metropolitan areas within 1-2 working days and all states rural areas within 3-5 working days.

 

Issues With Delivery Or Goods Damaged In Transit

Where there is an issue with delivery or the condition of goods delivered, the Camera Store must be notified of any such issues as soon as the customer receives the parcel.

Items are always delivered within 7-10 business days to even the most remote locations.

We therefore will not be made liable for non-delivery or damaged items if we are notified outside of 14 days from the day of the verbal phone confirmation and despatch.

If you have any questions regarding our delivery please do not hesitate in contacting us.

 

Free Call: 1800 155 067

Mobile: 08 8224 0057

Email: sales@camerastore.com.au